Not even considering the ethics here, from a business standpoint, InfusionSoft has lost (and is losing) far more in business in handling this the way they have than would even compare to a fraction of what a refund would cost…silly.

Anyway, I would like to hear of any alternatives people can suggest besides 1ShoppingCart that integrate email / affiliate tracking and can segregate lists based off of actions (such as purchases or clicks.)

I use Aweber and 3rd party affiliate scripts/services now, but would like to combine the two…

There is nothing more disgusting than having a company ’steal’ money from a small business through supposedly ‘trusted’ ongoing credit card monthly transactions.

What they will find out is that the internet is a very small and unforgiving community and it is very easy for us to tell the difference from an executive being truly upfront and apologetic or not.

None of us are asking for nor are we expecting perfect software nor are we expecting perfect support situations. What we all expect is that a company, no matter how big or small it is, own up to their mistakes.

Wouldn’t it be nice to find a Nordstroms or a Fedex in the IT industry. Instead we are constantly dealing with Canada Post(USPS) or UPS like companies.

I have a client who is looking at switching to IS and I am going to let her see this site and let her make up her own mind about going with IS.

The unfortunate reality of the BBB is that they are NOT a watchdog group, and they aren’t obligated in any way (that I’m aware of) to do much of anything on your behalf. As a business you can join the BBB and it gives you the right to use their logo to connote trust and authority to your customers - deserved or not. We online marketers do the same thing with trust certificates all the time. As a consumer, the BBB makes us feel warm & fuzzy about a company because “Hey they’re in the BBB, they must be a better business!” when in reality it doesn’t mean a damn thing as far as I’m concerned.

I really don’t know where you would go to pursue this. I rarely ever pursue any legal claims over things like this because I value my time too much. I’ll spend a few minutes putting together a blog post to warn others, but I’m not going to invest days, weeks, months into trying to get back a few thousand dollars… that time is just better spent elsewhere.

If anyone else has any suggestions for Darren though, let’s hear em!

Jonathan

I am perplexed at how they continue to get such a high rating from the BBB and why the BBB does not update their online records about complaints with Infusionsoft.

We were completely “taken” by this company and the software (bug-ridden) was incorrectly sold to us. The firm posture that Infusionsoft is taking is to not honor their guarantee.

My question to those out there with similar issues: did you try the BBB? If so, what happened? Did you escalate it from there? What agency should I go to if the BBB does not take action? Attorney General? FTC?

Please respond back or you can email me with suggestions at darren1964 [at] live.com

Now its been 10 days, I’ve sent 5 unanswered emails asking whats going on

SO disappointed in what I thought was a very promising company and product

Will be cancelling all my Infusionsoft accounts ASAP

Can ripped off customers of Infusionsoft organize together for the purpose of having a more powerful voice in dealing with the lack of response and incompetent customer support?

I have been banging my head against the customer no-service wall at Infusionsoft for over a year now.

Eventually, unless you are an elite marketing and technical guru, you will likely spend a lot of money trying to figure out this software.

I would appreciate a response concerning becoming more organized.

Thank God I read these posts first. I really cannot afford to get riped off of my hard earned money in this economy! The responses of the company to their customers is almost comical..until you consider the cost of this rip off to their customers businesses!

Jim

I want to also thank Jonathan for letting us know that the software is good (although imperfect).

I think it’s sad that he was dropped as a customer for what he did. However, I think I’ll still give infusionsoft a try especially after what I ready from Wes above. I won’t be trying any unusual marketing experiments so I won’t worry about being dropped.

I need infusionsoft to segment some very large email lists. I’m not sure of any other system that makes that kind of segmenting as easy as infusionsoft does.

If anyone does know of such a solution, let me know and I’ll consider it.

Rodney

Infusionsoft customer service is worse than cancer.